Click and Collect and Home Delivery Service Update

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CLICK AND COLLECT PROCEDURES

Information and procedures if you are planning to collect from our locations.

PAYMENT

Card payment only to minimise any risk of contamination.

ONLINE ORDERS

You can place an order via the website and payment is taken securely online – You will receive an order reference and confirmation via email.

PHONE ORDERS

You can also place the order with the Branch via telephone and the payment is taken during the call – Our branch will create the order and provide the despatch / order to you on the call.

IDENTIFICATION

If it is a telephone order, you must register the registration of the vehicle collecting the goods, this forms part of the ID verification process.

Please contact the branch by telephone (where possible) upon arrival quoting the order / despatch number given when placing the order.

ARRIVING AT THE BRANCH

Our branch team have clearly marked out areas that clearly show a defined despatch / returns area at the front of the shop / branch.

Please arrive in the pre-registered vehicle.

Contact the branch via telephone informing them of your name, contract number(s) and goods ordered.

EQUIPMENT DISPATCH

Our branch will issue instruction of the collection process in place.

Please wait in your vehicle while your items are placed into the despatch area.

Once a safe distance is achieved you can exit your vehicle and load equipment.

FURTHER CONSIDERATIONS

- All consumables are purchased on a non-returnable basis.

- No assisted lifting with our customers is permitted. Customers must have the means to lift, load & move equipment.

- The mandatory safe distance (2 meters) must be maintained at all times.

- The branch and hire shop remains closed to access from the public. All payment / refunds will take place remotely. Please respect the safety of our teams who are trying to help.

- No product demonstrations are available

Delivery to / Collection from customer homes during COVID-19

KEY MESSAGES

BEFORE THE DELIVERY / COLLECTION

Customer contacted to confirm delivery / collection arrangements:

Safe delivery / collection location (where equipment can be left in a secure place whilst maintaining a 2m distance from the customer at all times)
Equipment will not be taken into the customer’s home, drop off will be to front door only Customer must provide a phone number to be used to contact them on the day of delivery / collection

For heavy items:

Deliveries and collections will be made in a suitable vehicle and drivers will utilise lifting aids where required. Only items that can be safely handled by one person will be delivered / collected.
Customers to consider whether lifting aids will be required to move equipment safey around their home from the agreed delivery point. For example, pallet trucks and trolleys should be hired to move heavy equipment if required.

UPON ARRIVAL

The driver will call the customer on the contact number provided to confirm arrival for delivery / collection

For deliveries: Customer to indicate location of agreed delivery spot
For collections: Customer to indicate location of Brandon Hire Station equipment

Customer to maintain 2m distance from driver at all times
Under no circumstances should the customer assist the driver with moving equipment and they should not touch equipment until the handover is complete

SOCIAL DISTANCING

No physical contact permitted between customer and driver (i.e. handshakes)
Customer signatures will not be obtained for delivery or collection. The driver will record the name of the person accepting delivery and take a photograph of the item on site.
If required, demonstration of equipment will be carried out whilst maintaining 2 metre distance and the demonstration will be given outside
Safety leaflets are provided with all equipment

SOCIAL DISTANCING

Hire fleet items are thoroughly cleaned and sanitised before leaving the branch
Disposable gloves will be worn by the driver when handling equipment

Tool Hire